BOOKING TERMS & Conditions

Payment by credit or debit card
Heeton Concept Hotels makes no additional charge for payment by credit or debit cards.

Check in and check out times
Heeton Concept Hotels operates a flexible “no check-in, no check-out 24 hour stay” policy which is subject to availability.

Pets policy
Dogs are not permitted in Heeton Concept Hotels,  with the exception of Assistance Dogs, which would include dogs for the blind or visually impaired, or dogs for the deaf or hard of hearing.

Bookings, Payment and Cancellations policy
All pre-paid Promotional rates are non-amendable, non-cancellable and non-refundable. Prepayment rates are paid at time of booking. Pay now and save
Bookings made on the Flexible public rates may be cancelled up to 12 noon, two days prior to arrival. No deposit required
A credit card is required to confirm the booking and all flexible rates will be charged for the entire stay one day prior to arrival.

Groups policy
Separate terms and conditions apply to groups of five rooms and above, conferences and wedding party Please contact Heeton Concept Hotels directly for information on the full groups and tours terms and conditions.

Packages/Luggage storage
Luggage storage is available only for guests currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out, at the Hotel’s option. Due to lack of storage space, we regret that we are unable to accept shipments prior to your check in date. Packages or luggage stored longer than 24 hours will incur a charge of £5 per luggage per day. Each piece of luggage must weigh no more than 30kgs and may not exceed 28″ x 22″ x 14″ in size. The maximum storage period is one (1) week.
Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage and the Hotel shall not be liable for any loss or damage for releasing the luggage accordingly.
Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, the Hotel reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
You use the Hotel luggage storage facilities at your own risk. The hotel will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release the Hotel from any liability in respect thereof.

Additional charges
Upon arrival at the hotel, Heeton Concept Hotels operates a £100.00 deposit for any additional charges during the stay which can be made with the accommodation payment credit card or an alternative card or cash. You will be provided for a receipt at this time and any unused deposit will be refunded to you at check out time. Additional charges may include Grab and Go breakfast or other food and beverages, or telephone charges.

Children’s policy

The charge for children is not automatically included in the rate but will be applied as follows:
Children 3 and under stay and dine for free
Children under 12 years receive complimentary accommodation when sharing a room with their parents.
Children 4 years and up to 11 years: breakfast is included in the rate.
Z-beds are not suitable for children over 12 years of age.
Children 12 years of age and up to 18 years will be charged a £15.00 supplement when occupying a sofa bed in the room with their parents.